Junk Removal Questions
Costs & Payment
We may provide a ballpark estimate over the phone or from a texted photo. We’ll always confirm the quote in- person and before we start any work. The in- person junk removal quote is free. No obligation. No credit card. We’ll look at your stuff & price the job based on volume and measured in truck space. Our pricing model is simple & easy to understand (check out our load calculator here) Assuming we’re agreeable on the quote, we’ll be prepared to do the haul away at that same time. Right then & there!
No. We can’t give exact junk removal costs over the phone. We’ll provide our best guess. In order to give an exact quote, we’ll need to see the stuff in- person. That way we can determine how much truck space it’ll take up. We’ll provide a free, no obligation quote once we arrive at your home or business.
Upfront pricing. The in- person quote we provide is what you’ll pay. No hidden fees, no add- ons and no- after- the- fact price changes.
Nope! There’s no cost for us to come to your house & provide a free junk removal estimate. No credit card required to book an appointment either. We’ll provide a price quote before we do any work & won’t charge any fees until the job is finished.
No. Even if you haul your own junk away and take advantage of municipal programs funded by taxpayers or visit your local donation centers, there is a cost. Time. Fuel. Wear and tear on your car. Wear and tear on your body. It adds up.
That said, there are certainly times where it makes sense to take care of it yourself. If you choose to go that route, check out our DIY guide to junk removal.
When you choose to hire us, you will save time and will eliminate stress. For this, we charge a fair fee. Our pricing is standardized and consistent. We are a for- profit business and as such our prices are set to cover labor, fuel, trucks & equipment, insurance, dump fees, admin costs and marketing.
Usually not. Unless a job requires up front costs (specialized equipment, additional labor) or has significant time demands we do not require a deposit.
We do ask for a courtesy notice on cancellations though. Late cancellations have both real and opportunity costs.
Yes! We always prioritize donation options first when disposing of collected junk. If we’re able to donate any of your stuff, we can mail you your donation. Just let your crew know you’d like your receipt.
We have a professional team in career positions. Junk removal and moving is a skilled trade that takes time and hard work to craft. Our team are W2 employees hired, trained and background checked. We do not employ temporary or contract workers.
We typically schedule 1 week out. That said, we know junk removal can be time sensitive. So, we build flexibility into our schedule to allow for same day or next day service whenever possible.
We do our best to respond to last minute needs whenever we can. Sometimes there are junk emergencies. And sometimes you have the time and have worked up the physical and emotional energy to take on a decluttering project. We want to be there to make it happen! This isn’t always possible but we do our best act quick!
Yes! We are full service, so just show us what needs to go and we’ll take care of the rest. This includes stairs, disassembly, bagging and boxing when necessary.
Of course! We know things come up. We just ask that you give us as much notice as possible before any scheduling change as a courtesy.
Here’s our formal cancellation policy:
Scheduled appointments with specified arrival windows (not anytime appointments) are subject to a cancellation penalty. To avoid cancellation fees, please provide AT LEAST 24 hours notice in advance of any scheduled appointment cancellation. Jobs with an estimated completion time of > 4 hrs OR if the job requires the rental or acquisition of specialized tools and equipment MAY REQUIRE a security deposit to be collected in advance and applied towards the final job costs. This security deposit MAY be forfeited if cancellation is within 48 hrs of the scheduled appointment.
We offer same day or next day junk removal service. Just let us know what day works best for you. On the day of your appointment, we’ll provide a 2 service hour window. The driver will contact you when he’s on his way as a courtesy.
In most cases we prefer that you’re home when we arrive. It’s important that we know exactly what you’d like hauled away. It’s very hard to get an item back once it’s been processed. That being said, we’ll be in touch to talk about job details before we arrive. If items are easily accessible & clearly marked we can make arrangements to work without your presence.
We’re open Monday- Friday with regular arrival windows of 9a- 11a, 11a- 1p and 1p- 3p. Each truck does 3+ jobs per day.
We don’t take appointments after 3p unless specifically arranged. Saturday appointments are available but at a premium rate.
How It Works
Junk removal companies specialize in removing unwanted items from residential, commercial, and industrial properties. These companies typically have trained professionals and specialized equipment to safely and efficiently remove unwanted items from a property.
Here are some common services offered by junk removal companies:
Household junk removal: This service includes the removal of items such as furniture, appliances, electronics, and other household items that are no longer wanted or needed.
Estate cleanouts: This service is often used when a family member has passed away and the remaining family members need to clear out the home.
Construction debris removal: Junk removal companies can remove construction waste such as concrete, wood, drywall, and other materials from renovation or construction projects.
Commercial junk removal: This service is used by businesses to remove unwanted items such as office furniture, equipment, and supplies.
Recycling services: Many junk removal companies offer recycling services to ensure that items are disposed of in an environmentally friendly way.
Donation services: Some junk removal companies also offer donation services, which involves taking unwanted items that are still in good condition and donating them to local charities or organizations.
Overall, junk removal companies provide a convenient and hassle-free way to dispose of unwanted items in a safe and responsible manner.
Junk removal always starts with a conversation. That could be an online request, email, text, call or chat. When you click the orange “Remove My Junk!” button on this page it’ll have you fill out a simple request form to start that conversation. Once we connect, we’ll listen to your needs and provide a price range.
Some jobs may require us to schedule an assessment. An in- person visit where we can get a better idea of the job scope. Often, we’ll provide a quote during that visit and will then be prepared to do the work at that same time.
More often, we’ll be able to provide a reasonably accurate estimate from that conversation. We’ll then text you a written quote. Once you “approve” the quote, we’ll confirm the appointment.
To be clear, quote approval at this point is not a sales commitment. It’s a price acknowledgement, authorization to schedule the work appointment and acceptance of our liability limits.
Once the quote is approved, we’ll schedule an appointment. Appointments are scheduled in 2 hour arrival windows. The crew will call or text before heading your way.
Upon arrive, we’ll introduce ourselves and “walk the job” with you. During this time, we’ll ask questions and develop a game plan for safely and efficiently remove your junk. We’ll also confirm the quote. Any changes to the job, quote or schedule will be discussed with you first. Before anything happens.
When you authorize the job, we’ll get started.
Once finished, we’ll confirm the job is done to your satisfaction and will provide the final invoice. This is usually texted directly to you, but we will review it with you. You can pay from your phone. We also accept cash, check or Venmo.
We get rid of the things you don’t want or need anymore. Just show us what needs to go. We’ll safely remove and responsibly dispose of the stuff with a kind, professional team and at a fair price.
Here’s some of the most common residential junk removal requests.
- Mattress Removal
- Furniture Removal
- Appliance Removal
- Curbside Bulk Waste Pickup
- Donation Services
- Estate Cleanouts
- Home renovation and construction debris removal
- Disaster cleanouts
- Moving cleanouts
- Storage unit cleanouts
- Downsizing assistance
- Yard waste & debris removal
- Light demolition
Here’s more about our services.
We have a couple of different trucks depending on job needs (more about our fleet here).
Amelia is our Ram ProMaster. She’s a high roof, sprinter- style van and carries a 10 ft. enclosed trailer. This gives her 20 ft. of cargo space. She’s fuel efficient and great for furniture removal, donation services and moving help.
Zane, is our F350 Super Duty pickup. He’s got an 8 ft bed and pulls a 12 ft. dump trailer. He’s great for bulk junk removal, debris removal, appliance removal, and construction debris pickup.
Yes. We will pick up single items. Mattresses, furniture and appliances are typically what we see. In most cases though, pricing is based on volume and measured in truck space. Our minimum load is 1/4 truck & goes up from there in 1/4 truck increments.
These are some of the most common junk items we come across. Not on the list? No worries. Contact us to talk about your junk removal job.
- Appliances (refrigerators, washers/ dryers)
- TVs & Monitors
- Water Heaters
- Electronics (including computers and printers)
- Hot Tubs
- Construction Debris
- Yard waste
- Household trash
- Exercise Equipment
Here’s a more comprehensive list of junk removal items we can haul away.
There are 3 basic rules on the types of junk we won’t take:
- Can’t be carried by 2 people (or won’t fit in truck).
- Is hazardous.
- Is toxic.
So, the list of junk we can’t remove includes:
- Chemicals (solvents & oils)
- Storage & oil drums
- Oil & waste storage tanks
If you’re not sure whether or not we can take your items, contact us. We’d be happy to discuss & review.
It’s important that we keep things out of the landfill, get reusable items into the hands of people who can use them and raise money for worthy causes whenever we can. To accomplish this we do a few things:
- Resell: We’ve developed our 2nd Life Program benefitting the Isabella Santos Foundation. With this program, we resell easily sellable items on Facebook Marketplace and through our insider group at liquidation prices. 50% of the proceeds from the sale of these items is donated to ISF while the remaining money is put into a bonus pool for the crew.
- Donate: Reusable items that are more difficult for us to store or sell are donated to some of the area donation centers (Goodwill, Habitat for Humanity, Tender Hearts, etc).
- Recycle: We recycle what we can. This means sorting trash at the dump and delivering to scrap yards and commercial recycling centers.
- Dump: The landfill is our last resort, but a fair amount of junk ends up.
We do not offer discounts or credits for sold, donated or recycled items. There is a significant cost (labor, shortage, fuel, etc.) to sorting and separating the loads and any money that comes in, goes back out in the form of a charitable donation to ISF.
Yes. We do take most e- waste (computers, TVs, laptops, monitors) and will properly dispose of it. There is usually a surcharge for these items which will be included in the quote.
We use trash as verb… not necessarily a noun. We do dispose of waste but we are not a weekly, curbside waste removal company. We take mostly oversized and solid junk. Furniture, electronics, appliances, bags of household goods (toys, clothes, etc). Also… we aren’t making a B- line to the landfill. We’re committed to environmentally responsible disposal practices. Our first priority is to donate, recycle & upcycle before we ever find ourselves in the landfill.
In most cases, it will not be possible to recover items after they’ve been loaded into the truck. Our crew is busy which means items remain in the truck for very little time. We sort & dispose of the junk in real time.