What Makes Trash and Stash Different?

Team photo of Trash and Stash Crew

What Makes Trash and Stash Different from Other Junk Removal Services?

Trash and Stash solves stuff problems in 3 ways.
That’s only part of the story though. We do things different. Well… more than different. We focus on 3 key principles. Authenticity, involvement and attention. Here’s what we mean…
Trash and Stash staff meeting customer at the door

1st Principle: Authenticity

We’re not a franchise and have no aspirations to be one. We’re local and independent. We started Trash and Stash to redefine the home services experience.

To begin with established models and then find opportunities for improvement. The aim is to give more attention and create better service experiences for our customers. Our service promise is to treat each job is if it’s our only job. Every time. This means undivided, priority attention. 

I never do reviews but this one is necessary! I unfortunately, have been on the wrong end of a scammer with moving companies in the past. But these guys are superb! They state what they do and then surpass your expectations. I had an urgent situation to move out of my apartment immediately. They presented very professional and their pricing was more than fair. They took care of my items as if they were priceless. I own 2 pets and they were loving and careful to their needs. It's worth mentioning their constant reassurance was so welcoming in such a chaotic time!!

Chanae Gholston
Stashy holding an oversized check for Isabella Santos Foundation

2nd Principle: Involvement

We’re not fans of ceremony and have no patience for false morality. Community involvement or environmental responsibility needs to be real.

 If it’s not part of our DNA and factored into how we do business, then we shouldn’t be doing it. Our drive to get involved should be for the purpose of doing something good. To do the right thing.

This takes effort. It means understanding what we can do to create meaningful impacts, coming up with processes to achieving those goals and then understanding how these processes affect the customer experience. This is difficult and dynamic. It’s why this is a different approach.

Trash and Stash was a great company to use for getting rid of my couch. I love that they give it to charity instead of the garbage. Punctual as well.

Matt H
Trash and Stash staff moves furniture down stairs while customer looks om

3rd Principle: Attention

Everything we do is in service to the customer. To give each and every customer our complete and undivided attention. And then, do that again for the next one. Every time.

Customer service is not about being perfect. It’s not about automation or efficiency. It’s about being sincerely grateful that a person chose us to solve this problem for them and then showing that gratitude in the form of respect and attention. It’s what we call, “shockingly human” customer experiences.

Trash and Stash is one of the most organized and customer focused companies that we have ever used. They have an easy- to- use web- based scheduling system along with friendly, helpful staff. They showed up on time, worked quickly and were very professional on how they moved out items from a local storage unit to our garage. The experience was that of great communication, great work and a very fair price... I would without a doubt reach back out to Trash and Stash for any future moving or junk removal needs.

Steve Engelhardt

Is Being Different Enough?

No. It’s not. We need to be more than different. As Pat Flynn says, the key to becoming someone’s ultimate favorite is to “do the things others aren’t willing to do.” We can run our mouths about principles all day long. The test is what do these principles look like in action?

For us, this means extraordinary effort on the actual service we provide. Not a guy on our team wants to be outworked. And they feel a responsibility both to the customer and to their teammates to get the job done, right. This includes showing up to the job with a good attitude, proper preparation, respect for the clock and mastery of the skilled trade. It’s the confidence that not only will we get the job done… we’ll get the job done with a smile on our face.

It also means clear communication and well established expectations. We’re always working in stressful situations. Moving. Life changes. Loss. There are tons of emotions on just about every job. Our goal is to absorb the stress we can. To inspire confidence and relief. A lot of this is done by keeping open lines of communication with our customers before, during and even after the work is complete. To not leave anybody wondering about where we are or when we’ll show up. We need to make sure timelines, plans, scope of work and our capacities and capabilities are discussed and understood. And if something goes wrong, that we are honest, transparent and solution focused about what happens next.

We’re hired to solve junk, moving and storage problems. That’s what we do. If we scratch a little deeper though, it becomes clear that our job… the value we provide is something else entirely. Understanding this is what makes us more than different.  Our job is to relieve anxiety and reduce feelings of overwhelm. To physically support life transition and to help our customers regain control of their homes and living spaces.

We’re not perfect people. We’re not a perfect company. But we care a lot. It means everything to us that our customers feel respected and heard. That they feel like our interactions were honest and sincere. That they feel valued and that they got good value from us. This is why we focus on the principles of authenticity, involvement and attention.

Sales and service is a relationship between people. A relationship we’d love to start with you. Reach out for a free estimate.

From the Trenches

My recent experience that forced me to revisit this post.

I’m still working on the truck 2 days/ week. I like this set up. I get out from behind the desk (while saving on some payroll). I spend time with the team in the field and meet with our customers. I experience any challenges, equipment limitations or process failures in real life. I also get to see how the team interprets and then delivers upon our service promise.
 
Our basic service promise is, “we treat each job as if it’s our only job, every time!” To me this means each customer feels like she’s our priority. And that we’re sincerely grateful she chose us to solve this problem. More than that, I want to be legendary. Trash & Stash Junk Removal & Moving Help should be the company people tell (not so tall) tales about in our pursuit of world class service and customer satisfaction.
 
In the book Superfans, Pat Flynn says the key to becoming someone’s ultimate favorite is to do the things others aren’t willing to do. I love this because it makes things simple. And achievable. It comes down to effort and empathy. Both things we can control.
 
While on the truck last week, I experienced a miss. We didn’t meet our service promise. We were helping on a household move. An inherently stressful situation. Rather than absorbing our customer’s stress and returning a sense of calm, we reflected his anxiety. In a moment of frustration our crew was overwhelmed by a job that was bigger than anticipated. This human response escalated the stress level. That moment of contention turned what had been a smooth move experience into an anxiety filled afternoon. I then spent the rest of the day in recovery mode.
 
This was a learning opportunity for our newer team members. A chance to consider how these service principles manifest as individuals. And it opened the door for real conversations about both my expectations and customer expectations. I was pretty frustrated that we stumbled on this job. But I was proud of the team on the debrief. They exhibited self- awareness and accountability.
 
I want every job and every interaction to be perfect. Then I get on the truck and realize none of them are. We’re people. We account for that. We won’t speak from a script but we will treat people with respect. We’ll be honest, sincere and transparent and we’ll own our mistakes.
 
– Cam

Give & Save

Get 10%* Off junk removal & moving help when you donate $25 or more to the Isabella Santos Foundation. Help increase the survival rate for kids with rare pediatric cancers.
Special offer

*Up to $100 discounted from Junk Removal & Moving Help total.

Photo of Isabella Santos

Give & Save

Get 10%* Off junk removal & moving help when you donate $25 or more to the Isabella Santos Foundation. Help increase the survival rate for kids with rare pediatric cancers.

*Up to $100 discounted from Junk Removal & Moving Help total.

Cameron Ungar

Cameron Ungar

Junk removal was not my first career choice. It was my best choice though. I used to run events for a living. I did that for almost 15 years until a global pandemic launched me into the junk removal business. I’m an expert in operations, team building & creating incredible customer experiences. And... I love helping people simplify their lives.

Keep Reading

Leave a Comment

Your email address will not be published. Required fields are marked *